Fliggy rolls out AI hotel assistant to more than 110,000 merchants
The company said the AI achieved a 99% accuracy rate in identifying merchant requests and resolved more than 95% of submitted issues.
The company said the AI achieved a 99% accuracy rate in identifying merchant requests and resolved more than 95% of submitted issues.
The move marks one of the world’s first deep integrations between a large-scale e-commerce marketplace and a top-tier large language model platform.
Li Bin said AI could reshape distribution channels in the travel industry, traditionally dominated by online travel agencies like Ctrip and Booking.com.
Combined, the two rounds now give Qwen users access to discounts, instant coupons, hotel breakfast packages and late checkout benefits, with savings reaching as much as 300 yuan ($44) per booking.