Alibaba’s Fliggy faces layoff reports as travel unit reshapes in AI era
Multiple users claiming to be Alibaba employees said the cuts could range from 30% to 40%, while more extreme claims put reductions in some units as high as 50% or more.
Multiple users claiming to be Alibaba employees said the cuts could range from 30% to 40%, while more extreme claims put reductions in some units as high as 50% or more.
The company said the AI achieved a 99% accuracy rate in identifying merchant requests and resolved more than 95% of submitted issues.

The move marks one of the world’s first deep integrations between a large-scale e-commerce marketplace and a top-tier large language model platform.
Li Bin said AI could reshape distribution channels in the travel industry, traditionally dominated by online travel agencies like Ctrip and Booking.com.

Combined, the two rounds now give Qwen users access to discounts, instant coupons, hotel breakfast packages and late checkout benefits, with savings reaching as much as 300 yuan ($44) per booking.