- The personal assistant can pursue flight-delay compensation, claim price adjustments and book car maintenance without users managing each step
- Embedded in the Qwen app, the agent draws on Alibaba’s ecosystem to handle transactions and service requests
Alibaba’s Qwen has opened applications for trial access to Qwen Go, a personal AI agent designed to carry out real-world tasks on users’ behalf, the company said on October 13.
Rather than operating as a standalone app, Qwen Go is built into the Qwen app. Users can apply through a designated entry point, with access being granted in batches.
The product shares a broad goal with Meta’s Muse: moving AI beyond answering questions to handling tasks.
But while Muse is a standalone app that relies on cross-platform partnerships, Qwen Go operates within Alibaba’s ecosystem, potentially giving it a more direct route into e-commerce disputes and other services.
From prompts to completed tasks
Unlike conventional AI assistants, Qwen Go is designed to act on a user’s goal, searching for information, comparing options, contacting service providers and following through within the permissions granted.
In one demonstration, a user who could not remember which flight had been delayed provided only the booking platform and the departure and arrival cities.
Qwen Go checked orders on the platform, identified the delayed flight and contacted customer service to seek compensation.
When the airline initially offered a 70-yuan ($10.5) voucher, the agent insisted on cash compensation. After several rounds of negotiation, it secured a 70-yuan cash payment for the user.
An all-in-one AI agent
In another case, a user knew they could claim a refund for a price difference on Taobao but could not find the relevant option.
Qwen Go checked orders on the platform, identified a qualifying non-stick pan purchase and submitted a price-protection claim, securing a 52-yuan refund.
The agent can also contact Tuhu, an automotive aftermarket service platform, to obtain maintenance quotes and book appointments based on a user’s vehicle, preferred outlet and schedule.
It can book badminton courts at a specified venue and time, as well as handle shopping comparisons, purchases and résumé submissions.
For major purchases such as refrigerators, Qwen Go can factor in government subsidies, coupons, old-appliance trade-ins and delivery and installation charges, then notify users when the total falls below a specified price.
From useful to trustworthy
Since launching in November 2025, Qwen has added task-handling capabilities across dozens of areas, including shopping, travel and logistics, drawing on Alibaba’s wider services ecosystem.
Qwen Go extends that approach from relatively simple tasks with clear goals to more complex processes requiring multiple steps, repeated communication and follow-up.
The product remains in beta, with trial access limited. Applicants will receive the results through in-app messages.
Alibaba said it would continue refining the assistant based on user feedback, with the aim of making it more intelligent and personalized.
Header image credit: Qwen
